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FREE SHIPPING on orders of $50 or more! FREE SHIPPING on orders of $50 or more!
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Shipping & Return Policies

Shipping Policies

Estimated shipping delivery times:

US & Canada: 7-14 business days

Rest of the World: 14-­21 business days

All of our products are made to order just for you, so please allow up to 3-5 business days before your order is shipped. The vast majority of orders are ready to ship within 3 business days, but it can take up to 7 business days during especially busy times. Thanks for your patience!

International shipping (Outside of the US)

International shipments may incur customs fees. The customs policy is different in each country, and the fee is usually based on a variety of factors like weight, value, and size. We do not take responsibility for customs fees.

Order never arrived

If your order didn't end up arriving, be sure to let us know!

First, check your shipping confirmation and check that you had entered the correct address. If the address was incorrect, we'd be happy to send you another order to the correct address, however, it will have to be at your cost.

If the shipping address was correct, get in touch with us at riz@chocolatesandchai.com, making sure you quote your order number, and we'll do our best to find a solution.

Shipped Separately

Sometimes products may be shipped separately. This can be for a variety of reasons (such as the need to package some products differently to others). We'll do our best to get everything to you as soon as possible, and you will incur no extra charge for the multiple shipments.

Returns policies

Damaged items

The last thing we want is for you to be stuck with a damaged item. If an order arrives damaged, then please get in touch with a photo within a week's time!

Wrong size

If you're unhappy with the size you've received, first check that the size stated on the garment matches the size stated on the sizing chart. Though rare, it's possible that the garment was mislabeled.

Let us know and we'll get you sorted out. If you'd like a different size, get in touch with us at riz@chocolatesandchai.com, and we'll let you know what your next steps are.

Please Note: Buyers are responsible for return postage costs.